Have a question about ArchProjectBrief.com? Whether you’re planning a residential project, representing an architecture firm, or need help with your account, email us and tell us how we can help.
General Questions and Support
For project requests, Firm registration, account access, uploads, purchased lead access, or other platform questions:
You can also visit our Support page for an overview of the help available.
Refunds and Payment Issues
To request a refund or ask about an expected refund:
Include your account email and transaction ID if available. Our Refund Policy explains the 30-day full refund guarantee, eligibility, and timing.
Privacy and Unwanted Contact
For access, correction, or deletion requests, withdrawal of consent, or concerns about your information, email [email protected] with the subject Privacy request.
If a Firm is contacting you in an unwanted way, or a project request was submitted using your details without permission, let us know promptly. Include the request reference and Firm name if you know them. You can also report a problem through My requests.
Read our Privacy Policy for information about your choices and rights.
What to Include in Your Message
- Your account email and Firm name, if applicable;
- A short description of your question or issue;
- A project-request reference, transaction ID, or purchase date and amount, where relevant;
- Any error message or useful screenshot, with unrelated personal and financial information hidden.
Please do not send passwords, authentication codes, private account-access links, full card numbers, or card security codes.
When to Expect a Reply
We aim to respond within 24–48 hours, excluding weekends and holidays. Some issues may take longer to investigate. Privacy requests and other matters with legal deadlines are handled within the applicable time limits.
Thank you for contacting ArchProjectBrief.com.